house rules
Cancelation Policy
We have a 24 hour cancellation policy. The fee for late cancellations is 30% of the service. If there is an emergency please contact your stylist directly by phone to discuss options.
Punctuality
Please show up on time for your appointment, not too early and not too late. We offer a 15 minute grace period for your appointment. If you are more than 15 minutes late your appointment may be shortened or you risk losing your appointment and deposit.
Pricing
We price all color services to include a conditioning/health treatment and toner. If more/less product is needed the price can vary. The treatment is included because the health of your hair is also a representation of our work. If you decline the health treatment, you are doing so at your own risk and we are not responsible for the condition of your hair.
Guarantee
Your satisfaction is very important to us. If you are unhappy with any of your services contact us within 14 days after your appointment and we will schedule a correction to fix what you are unhappy with at no extra costs.
Personal items
Salon Sassafras has a lot of chemicals used to dye and bleach hair. Please do not bring valuable items that could get damaged by chemicals and please keep an eye on your belongings so you do not lose them, especially earrings.
